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ZEST MAMÁ

ZEST MAMÁ is a powerful Narrow AI-powered platform designed to help businesses manage key areas like Order Management, Marketing Campaigns, and Customer Service and Engagement. A key feature of ZEST MAMÁ is its seamless omnichannel communication capabilities, allowing customers to interact and engage without needing to install any applications.

Order Management

ZEST MAMÁ simplifies the order process across multiple communication channels, allowing businesses to:

  • Order Without Apps: Customers can place orders effortlessly through WhatsApp, Text, Voice, FB Messenger, or via a Web Widget.
  • Real-Time Updates: It provides real-time order tracking keeping both businesses and customers informed at every step.
  • Efficient Fulfilment: Automates and optimizes the fulfilment process, ensuring timely delivery and minimizing errors.
Marketing Campaigns

ZEST MAMÁ empowers businesses to craft and execute effective marketing campaigns by:

  • Seamless Engagement Across Channels: Deliver personalized marketing campaigns through various platforms like WhatsApp, FB Messenger, SMS, and Email, ensuring maximum reach.
  • Campaign Automation: Automates multichannel campaigns, targeting customers based on their behaviours and preferences.
Customer Service and Engagement

ZEST MAMÁ revolutionizes customer service through its AI-driven omnichannel approach:

  • Omnichannel Support: Allows customers to engage with businesses across multiple platforms - WhatsApp, Text, Voice, FB Messenger, Web Widget, and Chatbot - ensuring they can communicate on their preferred channels without the need for additional apps.
  • AI-Powered Chatbots: Delivers real-time responses and assistance to customer queries via chatbots, improving service response times and satisfaction.
  • Personalized Customer Interactions: Uses AI to predict customer preferences, offering personalized services and enhancing the overall engagement experience.
Raffle Platform

ZEST MAMÁ’s Raffle Platform is designed to increase customer engagement by offering businesses a fun and rewarding way to connect with their audience:

  • Multichannel Participation: Customers can participate through their preferred communication channels, whether it’s via WhatsApp, SMS, or web widgets, without downloading any additional software.
  • Automated Draws and Rewards: The platform ensures fairness and transparency with automated prize draws, keeping customers engaged with rewards or discounts.
Omnichannel Capabilities of ZEST MAMÁ

One of ZEST MAMÁ’s standout features is its omnichannel communication ability. Customers can engage, order, and communicate with businesses across various platforms:

  • WhatsApp: A familiar and convenient platform for customers to interact with businesses, place orders, and receive updates.
  • Text (SMS): An accessible and straightforward channel for customers who prefer traditional messaging.
  • Voice: Supports voice interactions, enabling businesses to offer real-time assistance.
  • FB Messenger: Engages customers through Facebook, an essential platform for businesses with a social media presence.
  • Web Widget: Embedded on websites, providing instant access to customer support or order placement.
  • Chatbot Integration: Provides automated, intelligent responses across all channels, ensuring 24/7 customer service.
How ZEST MAMÁ Benefits Businesses:
  • No App Installation Needed: Customers can order and engage seamlessly without downloading any apps, reducing friction and enhancing convenience.
  • Unified Communication: Provides a single platform for businesses to manage orders, marketing, and customer service across multiple channels.
  • Scalability and Flexibility: ZEST MAMÁ’s omnichannel capabilities allow businesses to scale operations and reach more customers through their preferred communication platforms.
  • AI-Driven Efficiency: Automates key business processes, improving operational efficiency and customer satisfaction.
  • Exclusive Customer Database: ZEST MAMÁ empowers businesses to cultivate an exclusive customer database, ensuring the confidentiality of customer information while also preserving a competitive edge and safeguarding valuable data from industry competitors.

ZEST MAMÁ is a comprehensive, flexible platform that enables businesses to connect with customers more effectively while streamlining operations. It’s particularly well-suited for businesses looking to leverage AI technology in a multichannel, customer-centric approach. Would you like to explore how ZEST MAMÁ can be tailored for a specific industry or customer segment?

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